Frequently Asked Questions
Everything you need to know about your ROEN experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, generally arriving within 7-14 business days.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with all tags attached. Please note that sale items are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
ROEN accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Where are ROEN garments manufactured?
We pride ourselves on ethical production. Our garments are designed in-house and manufactured in certified facilities that prioritize fair labor practices and high-quality craftsmanship.